Returns

Returns for eligible products are accepted within 30 days of delivery.

Products that have been used, installed, connected or tried for troubleshooting cannot be returned. Additionally, any items labeled as non-refundable or final sale are also ineligible for return. Please contact our Customer Care team to initiate your return.

We cannot accept any returns from products in the following categories:

• Inflatables & Toys
• Electronic / Electrical items such as: Fuses, Relays, breakers, sensors, heaters, capacitors, transformers - power supply units, circuit boards, spa control packs, ozone / UV systems, keypads, thermostats, sauna heaters(all models), pressure switches etc.
• All electronic parts for pool heaters, VS pool pumps and automation controls
• LED lights, LED light controllers and light bulbs
• All pool heaters and heat pumps
• Consumable goods such as chemicals, liquids, tablets or granules used to balance and maintain pool or hot tub water, spa fragrances, etc
• All Glue, Sealants and Silicone
• Items noted as: Clearance, Final Sale or Overstocked
• Special or custom order parts such as hot tub covers, 3” plumbing
• Items which have been removed from their original packaging, assembled, installed, used or modified
• Any items marked as non-returnable on the product page
• Any individual part(s) removed from a kit, bundle or a factory assembled product
• Any product received as a warranty replacement

Have questions or need help with the manufacturers warranty for an item purchased from us? Click here for full details

If you would like to make a return request, please Contact Us with your order number, the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will help you as soon as possible with the next steps!

Items shipped back without contacting us for a return authorization (RMA) will be refused at the warehouse and returned to you as they are not trackable in our system. Items shipped back to an order fulfilment centre in B.C. or Alberta will be refused as they cannot be tracked in our system and they do not accept or process returns. Please contact us before sending any items to ensure a smooth return process.

Are there restocking fees?

Most returns have no restocking fees with the following exceptions:

• All pool cleaners that qualify for return are subjedt to 10% restocking fee. (only if the box is still factory sealed in the same condition as recieved).
• All pool sand and cartridge style filters that qualify for return are subjedt to 15% restocking fee.

Shipments returned to us due to an incorrect address or failure to pick up the package will be automatically cancelled and refunded less shipping charges when they are received back. Shipments returned due to delivery refusal or return to sender are subject to a 25% (min $25.00) restocking and handling fee. Shipping charges are not refundable. All returns, refunds and restocking fees are at the discretion of Pool and Hot Tub Depot on a case by case basis.

Have an issue with your order?

In the rare event that any items in your order were received damaged, incorrect or are missing please let us know within 2 business days from delivery so we can help sort it out. Any concerns with the quality of any products must be reported within 5 business days from delivery. In most cases we will require a picture of the issue, please contact us as soon as possible.