Balboa BP7 Replaces BP501 Spa Pack, 4kw

The Balboa BP7 is a compatible replacement for the old series BP501G**. The BP7 is the newest spa control in the Balboa replacement spa controls systems line up and is also one of the most feature and programming flexible system that has the capability to run up to 3 pumps plus a dedicated circulation pump.

Control System details:

• Model BP7 G4361 with 4kw heater
• 220 - 240 volts 60HZ only, cannot run on 120 volts,
• 230v Control for primary 1 or 2 Speed Pump (Max 12 AMPS)
• 230v Control for 2nd 1 or 2 Speed Pump* (Max 12 AMPS)
• 230v Control for 3rd and 4th 1 Speed pump* (Max 10 AMPS)
• 230v dedicated circulation pump*
• 230v ozone circuit
• Select heater size 4.0kW or 5.5kw heater @ 230 volts
• Spa light 10VAC 1A max
• Patented M7 technology
• Wifi: Compatible with Balboa ControlMySpa WiFi (Sold Separately)
• Plumb on pressure side
• Canadian safety approvals

Compatible with the following Balboa topside controls:

SpaTouch1, 2, 3 and 4

TP900, Main panel

TP800, Main panel

TP700, Main panel

TP600, Main panel

TP500, Main panel

TP500S, Main panel

TP400, Main panel

* Please note.
System ships with the factory default setting for 1 - 2 speed 230 volt primary pump (Set up 21). Has 32 different setting options for up to 4 pumps plus a circulation pump. Changing the program settings must be done onsite once installed and hot tub is up and running via the topside control. Installation by a qualified person is recommended.

** Balboa has removed the BP501 from the replacement parts list and replaced it with the BP7.

Electronic Parts Return Policy.

All Balboa Spa Control systems we sell are shipped factory new and factory tested. Balboa Spa Control Systems and electronic parts are non-returnable as they cannot be resold. For further information, please refer to our return policy. All Balboa products come with the original manufacturer's warranty.

When and how will my order ship?

Orders placed before 10am EST Monday to Friday, excluding holidays, typically ship the same day for items in stock at our London, Ontario shipping facility. Some orders may leave the warehouse within 2-3 business days if items need to be transferred from the Central warehouse to the shipping warehouse. If item(s) on your order are backordered or sold out before your order can be filled, a follow-up email will be sent to you. Any orders with Special Order items will ship when the Special Order items arrive at the shipping depot.

Once your order has shipped the tracking information will be included in your Shipping Confirmation email. Please note that it can take up to 48 hours for the shipping company to update online tracking information. We ship using multiple delivery partners including Canada Post Expedited Parcel, UPS, and Purolator. Orders with a PO Box or Rural Route address ship via Canada Post only. Items may be shipped from multiple locations and arrive in separate packages and on different days.

Free Ground Shipping

Free shipping is available on orders of $69 before tax to most locations in Canada, excluding Nunavut, Yukon, Northwest Territories, remote/beyond zones. Pool & Hot Tub Depot will select the most cost-effective carrier for orders eligible for free shipping to your area, typically Canada Post Expedited ground shipping. Alternative shipping options are available at checkout for an additional fee.

$9.00 Flat Rate Standard Ground Shipping

$9.00 Flat rate standard ground shipping is available on orders under $69 before tax to most locations in Canada, excluding Nunavut, Yukon, Northwest Territories, remote/beyond zones. Pool & Hot Tub Depot will choose the most economical carrier for orders under $69 before tax that have paid the $9 flat-rate shipping fee, usually Canada Post Expedited Ground. Other shipping options can be selected at checkout for an extra cost.

UPS Standard Shipping

UPS Standard is a cost-effective, reliable ground shipping option, available for an additional fee at checkout to select areas in Canada that UPS serves. Please note that the transit time for the package is tracked by UPS starting from the day the order is picked up at the warehouse in London, Ontario, not from the day the order is placed online or by phone. UPS delivery business days are Monday to Friday 9am up to 8pm. All Canadian holidays are excluded and do not count as a business day.

UPS Express Shipping

UPS next business day* delivery is available for an additional fee at checkout to select areas in Canada that UPS serves. Please note that the transit time for the package is tracked by UPS starting from the day the order is picked up at the warehouse in London, Ontario, not from the day the order is placed online or by phone. *UPS delivery business days are Monday to Friday 9am up to 8pm. All Canadian holidays are excluded and do not count as a business day.

In-Store Pickup

In-store pickup is available at the London, Ontario location only. You will be notified via email when your order is available for pick-up. Please wait for the email as your order may not be available for pick up earlier. Orders that have not been picked up within 30 days of the order date may be cancelled and refunded to the original method of payment.

Remote and Airstage Locations

As determined by Canada Post and or UPS, areas considered remote, that receive infrequent mail service or where mail must be airlifted are ineligible for free shipping or $9.00 flat rate shipping. Remote areas are listed in Table 9 and the Air Stage Locations list is available here. Shipping costs to any of these areas is calculated by weight and size of the order, please add the desired items to the cart and enter your postal code in the shipping calculator of the shopping cart.

Shipping Outside Canada

Poolandhottubdepot.com only ships within Canada. Unfortunately we are not able to export our products to any other countries.

Cancellations

Should the need arise to cancel an order after it’s been placed, we will do our best to accommodate your request. Please get in touch with our Customer Care team as soon as possible, ways to contact us can be found here. Once your order moves into the awaiting shipment stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items).

Warranty Coverage: Balboa VS packs/bundles and BP series packs/bundles come with a twelve (12) months limited manufacturer's warranty from the date of purchase that covers defects in workmanship and materials. This warranty will be void if these parts are damaged due to improper installation or use or if the damage is from exposure to water or electrical power surges. The warranty does not cover any labour charges, the cost of lost water or chemicals, or any other possible damages. Not suitable for salt water applications, voids warranty.

IMPORTANT. Terminal block screws need to be tightened to torque to the specs listed on the inside cover of the pack. Failure to tighten properly can cause heat/resistance arc burn damage to the circuit board. The manufacturer will not honour the limited product warranty if these connection points are burned.

Returns for eligible products are accepted within 30 days of delivery.

Products that have been used, installed, connected or tried for troubleshooting cannot be returned. Additionally, any items labeled as non-refundable or final sale are also ineligible for return. Please contact our Customer Care team to initiate your return.

We cannot accept any returns from products in the following categories:

• Inflatables & Toys
• Electronic / Electrical items such as: Fuses, Relays, breakers, sensors, heaters, capacitors, transformers - power supply units, circuit boards, spa control packs, ozone / UV systems, keypads, thermostats, sauna heaters(all models), pressure switches etc.
• All electronic parts for pool heaters, VS pool pumps and automation controls
• LED lights, LED light controllers and light bulbs
• All pool heaters and heat pumps
• Consumable goods such as chemicals, liquids, tablets or granules used to balance and maintain pool or hot tub water, spa fragrances, etc
• All Glue, Sealants and Silicone
• Items noted as: Clearance, Final Sale or Overstocked
• Special or custom order parts such as hot tub covers, 3” plumbing
• Items which have been removed from their original packaging, assembled, installed, used or modified
• Any items marked as non-returnable on the product page
• Any individual part(s) removed from a kit, bundle or a factory assembled product
• Any product received as a warranty replacement

Have questions or need help with the manufacturers warranty for an item purchased from us? Click here for full details

If you would like to make a return request, please Contact Us with your order number, the item(s) that you would like to return, and the reason for the return. One of our friendly Customer Care team members will help you as soon as possible with the next steps!

Items shipped back without contacting us for a return authorization (RMA) will be refused at the warehouse and returned to you as they are not trackable in our system. Items shipped back to an order fulfilment centre in B.C. or Alberta will be refused as they cannot be tracked in our system and they do not accept or process returns. Please contact us before sending any items to ensure a smooth return process.

Are there restocking fees?

Most returns have no restocking fees with the following exceptions:

• All pool cleaners that qualify for return are subjedt to 10% restocking fee. (only if the box is still factory sealed in the same condition as recieved).
• All pool sand and cartridge style filters that qualify for return are subjedt to 15% restocking fee.

Shipments returned to us due to an incorrect address or failure to pick up the package will be automatically cancelled and refunded less shipping charges when they are received back. Shipments returned due to delivery refusal or return to sender are subject to a 25% (min $25.00) restocking and handling fee. Shipping charges are not refundable. All returns, refunds and restocking fees are at the discretion of Pool and Hot Tub Depot on a case by case basis.

Have an issue with your order?

In the rare event that any items in your order were received damaged, incorrect or are missing please let us know within 2 business days from delivery so we can help sort it out. Any concerns with the quality of any products must be reported within 5 business days from delivery. In most cases we will require a picture of the issue, please contact us as soon as possible.

Refunds

You should expect to receive your refund within 7 to 14 days after we receive your package and confirm acceptance of the returned product; however, in many cases, you will receive a refund sooner. A refund can only be sent back to the original payment method. If a customer no longer has access to the payment method used for the original payment, they need to contact their bank or the responsible party for the original payment to claim the funds after a refund has been issued.

Please Note

Refunds for orders placed using split payment and/or financing services (i.e. AfterPay, Sezzle, PayBright, ShopPay etc) will have an additional 8% payment processing fee(s) deducted from the refund due to the non-refundable service charge(s) these payment methods incur.