Smart Low-Flo Heater For Sundance - Jacuzzi

This Smart low-flo heater assembly is designed to replace the Sundance Spas 6500-310 heater and is also a compatible replacement for the Jacuzzi 6500-843. It includes a hi-limit disc, as well as red and black wires to connect it to the circuit board (plug not included for Jacuzzi). However, it's important to note that the earlier models of the 6500-310 heaters, built before 2002, have a hi-limit temperature probe inserted into the hole beside the hi-limit disc that is connected to the circuit board. Please note that this heater assembly does not include the hi-limit probe.

Heater details:

• 230 Volts, 60 Hz
• 5.5kw (5500 Watts)
• 3/4" barb fittings
• Titanium long life element
• Made by Balboa in the USA
• Plug for Jacuzzi not included

Compatible replacement for:

• Jacuzzi J-400 heater 6500-843, 09/2015 to present
• Jacuzzi J-500 heater 6500-843, 2015+
• Sundance Spas* 850 & 880 Series heater 6500-310, 2000 to present

*Some of the Smart Heaters in Sundance Spas built between January 1st to June 12 of 2000 had a PC board on the heater, since June 13, 2000 the pc board has not been used on the Smart Heaters and is not needed.

Important Product Note:

The Hi-limit probe is not included with this heater, which is a bullet style sensor that slides into the drywell at the bottom of the heater. The high limit probe is siliconed in the old heaters and can be removed and reused with this new heater if your heater was made after April 2007. If you have an older original heater made prior to April 2007 than you will also need to order a new hi-limit sensor part number 6600-144 as the old OEM sensor is too large to fit into the new heater's sensor well. Do not try to force the older larger sensor into drywell as it can crack the heater which would not be covered by the manufacturers warranty.

Returns

Final Sales

When and how will my order ship?

Orders placed before 10am EST Monday to Friday excluding holidays typically ship same day for items in stock at one of our shipping facilities. Most orders leave the warehouse within 48 hours during business days. If item(s) on your order are back ordered or sold out before your order can be filled, a follow up email will be sent to you. Any orders with Special Order items will ship when the Special Order items arrive at the shipping depot.

Once your order has shipped the tracking information will be included in your Shipping Confirmation email. Please note that it can take up to 48 hours for the shipping company to update online tracking information. We ship using multiple delivery partners including Canada Post Expedited Parcel, UPS, and Purolator. Orders with a PO Box or Rural Route address ship via Canada Post only. Items may be shipped from multiple locations and arrive in separate packages and on different days.

Free Ground Shipping

Free shipping is available on orders of $69 before tax to most locations in Canada, excluding Nunavut, Yukon, Northwest Territories, remote/beyond zones. Pool & Hot Tub Depot will select the most cost-effective carrier for orders eligible for free shipping to your area, typically Canada Post Expedited ground shipping. Alternative shipping options are available at checkout for an additional fee.

$9.00 Flat Rate Standard Ground Shipping

$9.00 Flat rate standard ground shipping is available on orders under $69 before tax to most locations in Canada, excluding Nunavut, Yukon, Northwest Territories, remote/beyond zones. Pool & Hot Tub Depot will choose the most economical carrier for orders under $69 before tax that have paid the $9 flat-rate shipping fee, usually Canada Post Expedited Ground. Other shipping options can be selected at checkout for an extra cost.

UPS Standard Shipping

UPS Standard is a cost-effective, reliable ground shipping option, available for an additional fee at checkout to select areas in Canada that UPS serves. Please note that the transit time for the package is tracked by UPS starting from the day the order is picked up at the warehouse in London, Ontario, not from the day the order is placed online or by phone. UPS delivery business days are Monday to Friday 9am up to 8pm. All Canadian holidays are excluded and do not count as a business day.

UPS Express Shipping

UPS next business day* delivery is available for an additional fee at checkout to select areas in Canada that UPS serves. Please note that the transit time for the package is tracked by UPS starting from the day the order is picked up at the warehouse in London, Ontario, not from the day the order is placed online or by phone. *UPS delivery business days are Monday to Friday 9am up to 8pm. All Canadian holidays are excluded and do not count as a business day.

In-Store Pickup

In-store pickup is available at the London, Ontario location only. You will be notified via email when your order is available for pick-up. Please wait for the email as your order may not be available for pick up earlier. Orders that have not been picked up within 30 days of the order date may be cancelled and refunded to the original method of payment.

Remote and Airstage Locations

As determined by Canada Post and or UPS, areas considered remote, that receive infrequent mail service or where mail must be airlifted are ineligible for free shipping or $9.00 flat rate shipping. Remote areas are listed in Table 9 and the Air Stage Locations list is available here. Shipping costs to any of these areas is calculated by weight and size of the order, please add the desired items to the cart and enter your postal code in the shipping calculator of the shopping cart.

Shipping Outside Canada

Poolandhottubdepot.com only ships within Canada. Unfortunately we are not able to export our products to any other countries.

Cancellations

Should the need arise to cancel an order after it’s been placed, we will do our best to accommodate your request. Please get in touch with our Customer Care team as soon as possible, ways to contact us can be found here. Once your order moves into the awaiting shipment stage in our warehouse, we may no longer be able to cancel it. Should this be the case, we can help facilitate a return upon delivery (excluding final sale items).

6-month limited warranty against manufacturing defects.